Delivery Policy
Thank you for choosing Stone Innovations Ltd as your preferred supplier. We are committed to providing exceptional service and ensuring that your orders are delivered accurately and promptly. This Delivery Policy outlines our procedures and guidelines to ensure a smooth and transparent delivery process.1. Order Processing:
a. Upon receiving your order, our team will review and verify the details, including product availability and shipping address.
b. If any discrepancies or clarifications are required, we will contact you promptly to ensure accurate processing.
2. Shipping Methods and Timelines:
a. Stone Innovations Ltd offers several shipping options, including standard and express delivery, depending on your location and the products ordered.
b. The estimated delivery timeframe will be provided during the checkout process or confirmed separately, taking into account factors such as product availability, order volume, and shipping destination.
c. We strive to dispatch all orders within 3-5 business days from the date of order confirmation, subject to availability and order processing time.
d. Please note that delivery timelines may vary for customised or made-to-order items, and additional time may be required for processing and production.
3. Shipping Costs:
a. The shipping costs associated with your order will be calculated based on factors such as package weight, dimensions, shipping method, and destination.
b. Shipping costs will be clearly displayed during the checkout process or provided in a separate quotation.
c. Any applicable taxes, customs duties, or additional fees imposed by the destination country are the responsibility of the recipient and may not be included in the initial shipping cost.
4. Delivery Tracking:
a. Stone Innovations Ltd utilises tracking systems whenever possible to provide you with real-time updates on the status of your delivery.
b. Once your order is dispatched, you will receive a tracking number via email or SMS, enabling you to monitor the progress of your shipment.
5. Delivery and Acceptance:
a. Deliveries will be made to the shipping address provided during the order placement process.
b. Please ensure that the provided address is accurate and accessible to avoid any delays or delivery issues.
c. Upon delivery, it is essential to inspect the package for any visible signs of damage or tampering. If any such issues are detected, please inform the delivery personnel immediately and document the concern.
d. In case of damaged or incorrect items, please notify our customer service within [insert timeframe], providing relevant details and supporting evidence, to initiate the return or replacement process.
6. Delivery Exceptions and Delays:
a. While we strive to meet our delivery timelines, unforeseen circumstances such as weather conditions, transportation disruptions, or other external factors beyond our control may occasionally cause delays.
b. Stone Innovations Ltd will make every effort to inform you promptly if a significant delay is expected and provide alternative solutions or revised delivery timelines.
7. International Deliveries:
a. For international orders, please be aware that additional customs procedures, inspections, and regulatory requirements may apply, potentially leading to longer delivery times.
b. Stone Innovations Ltd will provide the necessary documentation required for customs clearance; however, any associated fees or charges will be the responsibility of the recipient.
8. Communication and Support:
a. Should you have any questions or concerns regarding your delivery or our delivery policy, please contact our customer service team via [insert contact details].
b. Our dedicated support team will assist you promptly and provide any necessary guidance or information.
Stone Innovations Ltd reserves the right to update or modify this Delivery Policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.
Thank you for choosing Stone Innovations Ltd. We appreciate your business and are committed to ensuring a positive delivery.