Returns Policy
Thank you for choosing Stone Innovations Ltd. We strive to provide high-quality products and excellent customer service. However, we understand that occasionally you may need to return an item. Please read our returns policy below for a smooth and hassle-free return process.
1. Eligibility for Returns:
- We accept returns within 30 days from the date of delivery of goods.
- The item must be unused, in its original condition, and in its original packaging.
- Personalised or custom-made items are non-returnable, except in the case of manufacturing defects.
2. Return Process:
- To initiate a return, please contact our customer support team either by phone or email. Provide them with your order details and the reason for the return.
- Our customer support team will guide you through the return process, provide you with a return authorization number (RA number), and share the return shipping address.
3. Return Shipping:
- The customer is responsible for all return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Please ensure that the item is well packaged to prevent damage during transit.
4. Inspection and Refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the returned item is approved, we will process your refund within [X] business days.
- Refunds will be issued in the original form of payment used during the purchase.
5. Exchanges:
- If you wish to exchange an item for a different size, colour, or model, please follow the return process mentioned above. Once the return is approved, you can place a new order for the desired item separately.
6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.
7. Non-Refundable Items:
- Certain items are non-refundable, including gift cards and downloadable software or media.
8. Additional Information:
- Our returns policy is subject to change without prior notice. Please review the policy on our website before making a return.
- Stone Innovations Ltd reserves the right to refuse returns that do not meet the eligibility criteria mentioned above.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help!
Thank you for your cooperation and understanding.
Sincerely,
Stone Innovations Ltd.
1. Eligibility for Returns:
- We accept returns within 30 days from the date of delivery of goods.
- The item must be unused, in its original condition, and in its original packaging.
- Personalised or custom-made items are non-returnable, except in the case of manufacturing defects.
2. Return Process:
- To initiate a return, please contact our customer support team either by phone or email. Provide them with your order details and the reason for the return.
- Our customer support team will guide you through the return process, provide you with a return authorization number (RA number), and share the return shipping address.
3. Return Shipping:
- The customer is responsible for all return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Please ensure that the item is well packaged to prevent damage during transit.
4. Inspection and Refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the returned item is approved, we will process your refund within [X] business days.
- Refunds will be issued in the original form of payment used during the purchase.
5. Exchanges:
- If you wish to exchange an item for a different size, colour, or model, please follow the return process mentioned above. Once the return is approved, you can place a new order for the desired item separately.
6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.
7. Non-Refundable Items:
- Certain items are non-refundable, including gift cards and downloadable software or media.
8. Additional Information:
- Our returns policy is subject to change without prior notice. Please review the policy on our website before making a return.
- Stone Innovations Ltd reserves the right to refuse returns that do not meet the eligibility criteria mentioned above.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help!
Thank you for your cooperation and understanding.
Sincerely,
Stone Innovations Ltd.